Pendenza Formal Slip-On Loafers
Shipping Policy
Shipping & Handling
We ship worldwide—and we are excited to get your order to you as quickly and smoothly as possible!
Processing Time
Before we ship, we need a little time to carefully pack your order. Most orders are processed and shipped within 1-3 business days. If there's a delay (for example, due to a surge in orders for a popular item), we will notify you via email—we don’t like making you wait!
Shipping Times
Estimated delivery times may vary depending on your location:
Orders within the United States:
Standard Shipping: After payment is received, product customization will take 7 calendar days, and the package will arrive within 7–14 calendar days after shipping.
Express Shipping: If you prefer faster delivery, select Express Shipping, and your package will arrive within 7 calendar days after shipping.
International Orders (Outside the United States):
Standard Shipping: After shipping, it typically takes 7–14 business days to arrive, depending on the destination.
Express Shipping: If you'd like to receive your order sooner, choose Express Shipping, which typically takes 3–7 business days after shipping.
Please note, customs checks or local postal delays may sometimes affect shipping times, which are beyond our control. However, if your package is delayed, we will assist you in tracking it down.
Shipping Costs
Shipping fees are automatically calculated at checkout based on your delivery address and chosen shipping method. We also occasionally offer free shipping promotions, so be sure to keep an eye out!
Tracking Your Shipment
Once your order has shipped, we’ll send you a tracking number via email. Simply enter the tracking number on the carrier's website, and you’ll be able to track your package every step of the way.
A Few Notes
Please make sure your shipping address is correct. Once a package has shipped, we cannot change the address.
International orders may be subject to customs fees or taxes based on your country’s regulations. These charges are the buyer's responsibility and are not collected by zhongyuelaw. If you're unsure, we recommend contacting your local customs office for more information.
Contact Us
If you have any questions about your shipment, please feel free to email us at zhongyuelaw01@outlook.com
. We are happy to assist you with any inquiries or help track down your package.
Refund/ Return Policy
Return Policy
For products purchased from this website, returns are only accepted under the following conditions. If the product has quality issues, you can contact us via email.Please get your email address on the Contact Us page
Return Conditions
Returns are only applicable for items with verified quality issues.Products must be kept in their original condition, unworn, unwashed, and undamaged, and should not affect secondary sales.Please return the product with complete original packaging, accessories, product labels, invoices, and other items.To process a quality-related return, please provide clear photos or videos as evidence.
Custom-made items (such as embroidered, tailored, or personalized items) are final sale and cannot be returned, exchanged, or refunded.
Friendly Reminder
Thank you for shopping with us. Due to the particularity of product production and logistics, the following situations are not eligible for return or refund:
Final Sale / Discounted Items: All items purchased during promotions or with significant discounts are non-returnable and non-refundable.
Jewelry & Accessories: For hygiene and safety reasons, all jewelry, accessories and personalized items are non-returnable and non-refundable.
Return shipping costs for verified quality issues will be borne by the seller.If the return is caused by non-quality reasons (including but not limited to change of mind, unsuitable size, color preference, etc.), it will not be accepted.
Return Process
If you believe the item has quality issues, please submit a return request via email or online customer service within a reasonable period after receipt, including your order number and detailed issue description.After our customer service confirms and approves the request, we will provide the return address and instructions.We recommend using a trackable shipping method.Once we receive and verify the returned item, we will process the refund to your original payment method within 5–7 business days.
